Coronavirus

BREXIT:

Most of our Log Cabins are sourced in the EU: The impact of BREXIT at the moment is that it is causing delays on truck clearances at the ports, the secondary impact of this is that trucking companies are reluctant to take UK bound loads in anticipation of potential delays.  There are occasions when we expect a load to leave the factory but the trucks simply don't show up to collect as they have other, non-UK bound loads that they prefer to handle.  These delays are fairly random and unpredictable but they do render our plans and delivery indications subject to unexpected alternations at short notice.  This is not usually a long delay but it is frustrating for our staff and our customers.  If you happen to be affected we do sincerely apologise.

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  Palmako Deliveries:

We received the message below from our supplier Palmako.

27th July 2021
We hereby inform you that Palmako Group has been the victim of a cyber-attack. As a result, the functioning of our information systems has been disrupted.  This includes e-mail in-boxes, and all production and distribution software and hardware . We are actively investigating the issue and eliminating any problems that have arisen.

We will notify you immediately once the technical issues are resolved.  We kindly ask for patience and apologise for possible delays.

All loadings have been postponed from this week. We'll come back to you once we can start loading again, this is likely to be early August 2021.

Message received on 27th July: If you are affected we sincerely apologise

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General Deliveries and Delays

 Covid 19 is impacting very many areas of business and life in general and unfortunately, we are not an exception to this fact.  Our stated early season estimated leadtimes on delivery of log Cabins and larger summer houses were based on our experience of what the leadtimes were at that point and factory predictions of where leadtime were likely to be hence in many cases we were stating deliveries from 4 – 8 weeks after the point of order.  In the event there have been several unpredicted and unpredictable events that have severely affected production and supply of timber products in general.


1)    Owing to completely unprecedented demand for raw timber from the domestic and European, US and China in particular, the European supply and availability of timber as a raw material has been severely adversely affected.


2)    High quality timber is mainly sourced in Scandinavia, North Eastern Europe and Russia.  The harvesting equipment requires hard (frozen) ground to work effectively hence the harvesting season usually starts around November each year.  The result of this is that the timber supply situation is not likely to improve significantly before that point however on a brighter note, timber demand is likely to drop off as the summer turns into autumn.


3)    The general vaccination situation of the population at large is very good here in the UK but at the time of writing, is not at all as good in Eastern Europe, hence the factories are having to randomly just close for periods of 2 weeks each time they get an outbreak, which seems to be all too frequent.  Again, on a brighter note - the general vaccination situation is improving and these random closures are likely to become less frequent and will come to an end.  When the factories do open, they cannot operate at full efficiency owing to delays in accessing raw materials as per point 1 and 2.


4)    Since BREXIT many trucking companies are reluctant to take loads to come to the UK as they fear being caught in a delay, hence incurring extra time / costs at the port of entry.


Please be assured that we are working very hard every day to minimise any delay to deliveries.  We are a large importer of garden timber product and can really pressure our suppliers to give us and therefore our customers priority but that is still not preventing delays.


When our Customer Services team are giving delivery schedules, that information is always based on information that we receive from the relevant factory.  Sadly, owing to the unforseeable nature of the points above, that information is not always proving to be accurate.


On a brighter note: Where a building has been sold and a deposit taken, when we then contact you to take the second payment, it is HIGHLY unlikely that there would be any delays after that point.
We would like to assure all customers that we are a highly professional organisation who has been involved in the garden timber industry for almost 20 years.  We have never encountered a situation like the one that we currently face and we will work very hard to mitigate any effects felt by our customers.


We very sincerely apologise for any frustrations that any delay may cause.

Yours sincerely

Simply Log Cabins Customer Service Team

Gudrum Classics Ltt

 

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