Coronavirus

BUSINESS AS USUAL. 

DELIVERIES ARE GOING AHEAD WITH SOME DELAYS 20/05/2020

Covid-19 Update:

As with any responsible business and individual our first priority is safety.  Safety to us means the health, safety and well-being of staff, customers and the population at large.  We will adhere strictly to Government Guidelines and will take any action that we percieve to be responsible or within a duty of care to protect all parties.

Our staff and suppliers are working tirelessly to keep business running as normal for all our customers.

As of 25/03/2020 many of our suppliers have announced that they are not currently going to be able to deliver to the following postcode locations:

IV, KW, PA, PH and other remote locations.

1-4-2020: Norland, Palmako and Eurovudas deliveries to Sctoland are currently suspended owing to carriers limitations.  We are hopeful that this will be short term and that deliveries will re-commence very soon.

With the closure of many hotels and B&Bs the drivers are not able to make deliveries to these areas without a stop over in line with the legal driving requirements. Please contact us if you are in any doubt before placing an order

The above are mainly two man deliveries.  Owing to Social distancing our suppliers are taking the view that at the moment it is potentially unsafe to have two people in one vehicle. 

Clearly in light of the current situation, regardless of our efforts, certain products may have a rather extended leadtime on stated schedules from order to delivery.  We are working with suppliers and transport companies to ensure that where there are delays, it is kept to a minimum.

ALL ORDERS WILL BE DELIVERED.  It is not a question of If, it is simply a question of When.

Many delivery companies are now running a non-contact delivery service where they will ask you to kindly remain in the house whilst your delivery is carried out, this is to protect both you and the delivery staff and to comply with the social distancing advice put forward by the government.

In the event that the country is placed on lockdown and deliveries forced to stop then orders will be delivered as statute and logistics permit:

Orders will be placed on hold and will be delivered as the government permits. 

We will keep the website updated and all staff briefed daily as the situation evolves.

Please keep watch over your emails and spam folder for further information relating to existing orders however for the moment at least we are very much running as business as usual.


Specific Supplier Information:

Log Cabin Deliveries: includes Palmako, Norland, Lasita, Bertsch, Shire, Forest, Mercia owing to carrier limitations deliveris to Scotland are currently suspended.  we are hopeful that this will be short term and will recommence during week commencing 20th April 2020

Palmako, Norland, Lasita, Bertsch, Lugarde, Eurovudas: Currently (as of 24-4-2020) are largely unaffected except as above.  In the coming three weeks it would be reasonable to expect that there may be some delays however these are likely to be minimal as we see the situation now.

 Forest Garden - Orders that require an assembly service have been postponed  until further notice, as of Tuesday 24th March. Most Deliveries are within 28 working days. Customers will be contacted ahead of delivery with a delivery date.
(Log Cabins may be a little longer)

Keter - Deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to provide a delivery Shedule.

Lifetime Sheds - Deliveries are extended UP TO a 28 working days,  our usual being 10-15 working day.

Mercia: Owing to MASSIVE Demand we will suspend sale of Mercia products from Monday 27th April 2020 to allow the factory a period of time to catch up with current orders.  That period will be at least a week. Mercia deliveries are currently going ahead with many products delivered with the stated schedule however please allow upto 28 working days for delivery. (Log Cabins may be a little longer). 1st May 2020: All Mercia product Orders are currently suspended.  This is owing to massive order volumes received in April and to allow production time and space to fullfil these orders.

Palram - Deliveries schedules have been extended from our usual 3 - 5 Working Days (+2 days for larger items) to 5 - 7 Working Days (+5 days for larger items)

Rowlinson: Have announced that all deliveries are suspended for the duration of the lockdown.  They may or may not re-commence home deliveries after the emergency is over.

Shire - Installation services for Shire sheds and garden structures have temporarily been suspended. (Log Cabin deliveries  may be delayed). Shire Leadtimes extended to 14 weeks as of 4th May 2020

Yardmaster: Suspended production and deliveries until May 2020.

The above list is intended as a guide and is not exhaustive.  Many items will be delivered well within these guidelines.

Please remember, the current National Emergency is Temporary.  ALL ORDERS WILL BE DELIVERED however there may be some delays on delivery.

Thank you for your Understanding

Yours sincerely

Simply Log Cabins Customer Service Team

 

Gudrum Classics Ltd

Garden Chic

Simply Log Cabins

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