Norland Ashby 2

Most of our items are delivered to England and Wales free of charge if the item / order value is over £50.00* however If the item is under £50.00 there will be a £5.00 delivery charge added in the shopping basket
Where Products of below £50.00 in value are shown as having Free Delivery this means when aggregated with other products to achieve minimum order value of £50.00

*Owing to carrier charges with certain suppliers there may be parts of the UK where an additional delivery charge may be added to the order, we will let you know if this is the case either in the basket or by email. We DO NOT seek to profit from delivery charges but simply cover carrier costs to more remote locations.

Remote locations include (but are not limited to) Scottish Highlands, remote areas of Wales which may have a delivery charge added. This depends on the product and the location.

To check if any delivery charges apply to your order please add the item/s to the shopping basket and click on the link.

If you select to pay via the personal finance option the goods MUST be delivered to the billing address which will be the address that is verified on the finance application form.

Certain Product Ranges have a Flat Rate Delivery Charge for example: The Pot Co planters and decorative pots, Satu Bumi plant pots.  This is not regional or volume related.

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*Owing to carrier charges with certain suppliers there may be parts of the UK where an additional delivery charge may be added to the order, we will let you know if this is the case.

With manufacturers including (but not limited to) Shire, Storemore Mercia and others there will always be a delivery charge into Scotland.

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All delivery estimates stated are in working days, delivery schedules are not guaranteed and are intended as a guide only. Delivery will be made to you as soon as possible after your order has been accepted.

Orders placed during a weekend where next day delivery is stated will usually be delivered on the following Tuesday. We do not usually deliver on a weekend. Bank Holiday Weekends: Next Day Delivery Orders received over a bank holiday weekend will usually be delivered on the following Wednesday. No deliveries are made between Christmas and New Year.

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Unfortunately at present we do not offer delivery to any Islands including Scottish Islands, Channel Islands, Isle of Wight, Isle of Man or to Northern Ireland. However in certain circumstances we could look to provide you with packaging sizes and weights should you wish to arrange your own onward shipping from a Great Britain mainland address, unfortunately collection from the manufacturer is not always possible for insurance reasons -Please be aware that the goods are considered as delivered once they reach your choice of shipping company, we are unable to send spares or replacements outside of UK Mainland so please endeavour to have the goods checked before the are sent for onward shipping.  Please note: If goods are ordered using our Finance Options then we are obliged by the terms of our finance provider to ONLY DELIVER TO THE ORDERING ADDRESS.  We are not able to deliver to alternative addresses or to offer collection.

Any deliveries that are made outside of UK Mainland will always incur a charge - Please contact us for more information PRIOR to placing any order for delivery outside of UK Mainland or for orders that will be for onward shipping

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Please assume that delivery of larger Items examples including Sheds, Summerhouses, Log Cabins, Greenhouses, Garden Structures, Garden Furniture, Large BBQ's etc. is to Kerb Side.  Customers are advised not to assist with off-loading. Many Delivery Drivers (but not all) will help to move items beyond the kerb but at Kerb Side goods become your responsibility. Where goods are delivered on a pallet the delivery companies do not usually remove the packaging or pallets after delivery.

If the product you have purchased has an assembly option and you choose to take this assembly service then the delivery and assembly will not usually take place on the same date. The independent assembly company will endeavor to complete the assembly within 7 working days of delivery. It is very important that all parts are checked and verified before the independent assembly company arrives to carry out the work as failure to do so could result in unnecessary delays once the company arrives
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In the unlikely event that you wish to return your product any unopened non-faulty items returned by you to our premises or address of our choosing complete with packaging, manuals / instructions and any fixings within 14 days (7 Days in the case of Timber or Stone Products) of purchase may obtain a full refund. If it is required that we collect goods, we may offer that service in certain cases, however there will be a carriage cost.

The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving by us or our our agents of faulty goods i.e. please insure goods that are returned to us as the liability for goods whilst in transit is yours.

If you wish to Return your product please contact us for a Returns Form via the Contact us section or Telephone 01636 858290 (Customer Services)

In all cases of return the goods must be packaged correctly. In the case of discretionary returns this means that goods must be in their original and unopened packaging. In the case of faulty returns the goods must be packaged in such a way that the carriers can handle the consignment (this usually means in a box or bag).
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We take our Customers Privacy and Security very seriously.
Our web site is secure to the very latest requirements and we believe that the possibility of exposure of our customers private information to unauthorised access is as close to zero as can possibly be managed. We do not store customers Purchase Card Information on our systems - our payments are taken using the combined services of Sage Pay and Streamline (part of the Nat West Bank Group).

For full details on our Privacy Policy please click on the link at the foot of every page.
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For customers peace of mind please be assured that all trading on this web site is in accordance with the Consumer Contracts Regulations 2013 and updated 2017 which supersedes the Distance Selling Regulations.